Effective Date: September 16th, 2025

At Explore Hajj & Umrah Tours (“we,” “our,” “us”), your privacy and trust are important. This policy explains how we collect, use, disclose, and safeguard personal information in accordance with Canada’s PIPEDA, CASL, and applicable international regulations, including GDPR.

1. Personal Information Collected

• Identity: Name, date of birth, passport details, nationality

• Contact: Email, mailing address, phone

• Travel: Flight preferences, visa details, hotel preferences, special requests

• Payment: Billing info via secure payment processors

• Digital Info: IP address, browser/device type, usage data

2. Collection Timing

• Registration, booking, newsletter sign-up, survey responses, website/social media usage, visa or travel submissions

3. Use of Information

• Process bookings, payments, and travel arrangements

• Communicate trip updates and special offers

• Customer service and support

• Website/service improvements

• Compliance with legal, regulatory, and security requirements

• Marketing emails (with consent per CASL)

4. Protection of Information

• SSL encryption for website

• Access limited to authorized staff

• Payment processed via secure gateways (credit card details not stored)

• Breach response protocols per PIPEDA

5. Cookies & Tracking

• Track user preferences, analytics, and advertising (Google AdSense, Rakuten)

• Users may disable cookies, though some features may not function

6. Third-Party Disclosure

• Shared only with service providers (airlines, hotels, visa offices) and payment processors

• Comply with Canadian and international privacy standards

7. International & Cross-Border Transfers

• Some data may be transferred outside Canada for processing by partners

• Transfers comply with applicable privacy laws and international security standards

8. GDPR Compliance

• For EU residents: Rights to access, correct, and delete personal data

• Consent obtained where required

• Data processing purposes clearly stated

9. Cybercrime & Security Cooperation

• We may monitor and log unauthorized access attempts

• Cooperate with domestic or international law enforcement regarding cybercrime or fraud

• Store sensitive data securely using encryption and security best practices

10. Data Breach Protocol

• Notify affected users within 7 business days

• Maintain breach records as required by law

• Report to OPC if risk of significant harm

11. Your Rights

• Access, correction, withdrawal of consent (subject to legal/contractual obligations)

• File complaint with OPC or applicable authorities (GDPR or local law for international users)

12. Anti-Spam Compliance (CASL)

• Commercial electronic messages are not misleading

• Identify sender clearly

• Include valid mailing address and unsubscribe option

13. Third-Party Links

• Not responsible for privacy practices of linked websites

14. Changes

• Updates posted with revised “Effective Date”

15. Contact

📍 Mississauga, ON, Canada
📧 info@explorehajjandumrah.com
📞 (647) 537-2842